Terms of service
The agreement between you and LiveQuote when you use this service to quote for work.
The short version
We give you software for writing quotes and getting them signed. The job itself is between you and your customer — we are not part of it, we never hold your money, and the prices you quote are yours.
Everything below expands on that. The two clauses that matter most are “Prices can move, and you carry that” and “What we are not”.
Who these terms are with
These terms are between LiveQuote and you, the person or business holding a LiveQuote account. You are using this for your trade, so this is a business-to-business agreement and consumer contract rules do not apply to it.
Your customers are not party to these terms. Their agreement is with you.
What we are not
- We are not a party to your contracts. When a customer signs a quote, they enter an agreement with you. We are not the supplier, the guarantor, or the middleman.
- We never handle your money. Deposits and payments go straight from your customer to your bank account by transfer. We do not hold it, route it, or take a cut of it.
- We do not check your prices, your work or your customers. What you quote, and whether you can deliver it, is entirely yours.
- We are not your accountant or your solicitor. Nothing in the product is tax or legal advice — including anything it says about VAT.
Prices can move, and you carry that
This is the most important clause here, so it is in plain words.
When a customer accepts a quote, the price is fixed between you and them. If the cost of your materials rises between the moment they accept and the moment you actually buy those materials, you carry that difference, not us and not them. That is how quoting works, and it does not change because the quote was written here.
Where the product shows or tracks material prices, those figures are indicative. They are there to help you price, not to guarantee what a merchant will charge you on the day. We do not warrant that any price shown is what you will pay.
Any line you enter yourself, rather than one drawn from a tracked source, is entirely your own figure. We do not check it and it does not move. If you mistype it, the quote goes out with the mistake.
Features that hold or track a price do so for the period stated in the product at the time. They are a convenience, not a promise about the market.
What you are responsible for
- Your bank details. Your customers are shown them and pay into them. Check them. We email you whenever they change, and you should treat an unexpected one of those emails as an emergency.
- Keeping your account secure. Anyone in your account can change what your customers are told to pay, and to whom.
- What you put on your public page — your text, your logo, your claims. It must be accurate and yours to use.
- Your customers’ data. You decide what to collect and why; we hold it for you. See the privacy notice.
- Your own tax, insurance, licensing and trade obligations.
What it costs
There are two plans, and you can move between them whenever you like.
- Free — no monthly charge. £5.00 is charged when a customer signs one of your quotes. Each quote is charged once, however many times it is signed. If nobody signs, you pay nothing.
- Solo — £24.99 a month or £249.90 a year, with no charge per signed quote.
Fees are collected from the card you keep on file. A card is required before you can send a quote, because sending is what can lead to a charge. Free-plan fees are gathered up and invoiced monthly; if they build up beyond £50.00 before then, we invoice earlier.
Prices include VAT where it applies. We will give at least 30 days’ notice by email before increasing them, and you can leave before an increase takes effect.
Changing or cancelling your plan
There is no minimum term and no cancellation fee. You can move back to the free plan at any time and the recurring payment stops.
Moving from Solo to Free is not backdated: we do not go back and charge per-quote fees on quotes signed while you were on Solo. Equally we do not refund part of a month you have already had.
Quotes already sent keep the terms they were sent on. Changing your plan never changes a quote that is already with a customer.
If a payment fails
We will tell you, and try again. For seven days nothing changes — your quotes stay live, your page stays up, and your customers see no difference.
If it is still unpaid after seven days, your account moves to the free plan. We do not suspend your account, take down your page, or interfere with quotes your customers are relying on. You are standing behind commitments to people who have no relationship with us, and a billing problem between you and us is not their problem.
Your data, and getting it back
Your quotes and your customer list are yours. You can download any quote as a PDF at any time, and you can ask us for a copy of your data.
Closing your account deletes all of it, including quotes your customers signed and accepted. We do not keep a copy, and we cannot recover one afterwards.
Download your records before you close. The obligation to keep records of concluded business for 6years is yours, not ours — once you leave, we have no reason to hold your customers’ details and every reason not to. There is a one-click export in your settings. The privacy notice sets this out in full.
Acceptable use
Do not use this service to:
- quote for work you are not lawfully able to carry out;
- send quotes or enquiries to people who have not asked to hear from you;
- impersonate another business, or put someone else’s name, logo or trading identity on your page;
- attack, overload or probe the service.
We may suspend an account for serious or repeated breach of this section. Where we do, we will still act to avoid harming customers who are relying on a quote already sent.
Availability
We work to keep the service running but we do not promise it will never be unavailable. We do not offer a guaranteed uptime level, and we may take it down for maintenance.
Where a fault of ours stops an email reaching your customer, the product tells you rather than pretending it was sent, so you can pass the link on yourself.
Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, we are not liable for lost profits, lost business, lost goodwill, or losses on a job — including where a quote contained a wrong price, where material costs moved, or where a customer did not pay you.
Our total liability to you in any twelve-month period is limited to the greater of the fees you paid us in that period, or £100.00.
This reflects what the service is: software for writing quotes, at a low monthly price, sitting alongside jobs worth far more than we charge.
Ending it
You can stop using the service and close your account whenever you like.
We can end this agreement on 30 days’ notice, or immediately for serious breach of the acceptable use section. If we ever shut the service down, we will give you notice and a way to export your quotes first.
Changes to these terms
We will email you at least 30 days before any change that materially affects you, and you can close your account before it takes effect. Minor corrections are made here with the date at the foot of the page updated.
Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Contact
20 Hesketh Road, Yardley Gobion, Towcester, NN12 7TS